Refund and Returns Policy
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ogerio.com’s Return Policy:
We strive to ensure that every purchase and every product you make is right. After this, if for any reason the product has a manufacturing fault, color or size is different from the product ordered, there is an opportunity to exchange or return the product. In case of product missing or different product complaint, during delivery must understand the product in front of the delivery man or must record the unboxing video. Product missing in the package, product broken in the courier or product different are not acceptable without recording unboxing video – so it is requested to record the unboxing video to prevent misunderstanding.
We provide a 7-day replacement or return for almost all products from Ogerio.com, but the product must be intact. Manufacturing faults must be reported within 24 hours.
Below is the list of cases where returns, exchanges, and refunds are not applicable:
-If the product is burnt or physically damaged
-Clearance sale products
-If the product’s intact seal or sticker is removed
-Undergarment items
-If the product has no scratches or stains or is in resaleable condition
After checking the product as soon as possible, if you find any problem, please make a written complaint to us. In this case, email will be given top priority, but for minor problems or how to operate a product, please call the call center or email us on Facebook for help. can take
If a product needs to be returned, it must be properly boxed or couriered to our office address in a separate bag along with all papers, boxes, accessories, stickers, labels, gift items etc. provided with it or sent by yourself or someone else. In this case, if there is an opportunity to pick up the product from your location, we will try, but in that case, you have to pay the courier charge in advance.
Product returns must be in resalable condition, product returns will not be accepted if any parts are missing or the box is damaged. If everything is fine after receiving the product, check the product and if everything is fine, a refund will be arranged within 72 hours.
Suppose there is any fault in the product. In that case, we will bear the delivery charge (within Dhaka 70 taka, if there is any additional courier charge outside Dhaka 130 taka, it has to be paid by the buyer) but in case of change of mind or dislike or other cases, courier charge and other payment settlement. The customer has to bear the entire charge.
At the time of refund, if the customer has received any cashback and gift on that order, it will be taken back from the customer. Or the remaining amount will be refunded after deducting the cashback amount. Click here to learn more about our refund policy!
To return the product contact us on- 01949995551 or [email protected]